HDFC Bank — Credit card account departmennt

Address:	411027
Website:	www.hdfcbank.com

Someone name Minakshi called me 3 times this month regarding late payment of my of HDFC credit card, But every time she called me, she spoke like she actually owns the bank, the whole responsibility for customer to make the payment is on her and she have all the rights to insult customer on call, to shout on him, to speak with very disrespectful, abrupt, non-legal and very bad behavior I observed.
My simple request to HDFC is this, who has given the right to this lady to missuses and violate the policies and threat the customer with very violent behaviors ??