HDFC Bank — Credit Card Charged with ATM withdrawal amount plus Charges

There is ongoing complaint with HDFC since Aug 2022 that I had mistakenly used my Credit card to withdraw money for amount 2000 from ATM which didn't withdraw and I received the charges in my statement for 2000 withdrawal amount and 500 withdrawal charges

Now the scenario here is I have HDFC savings + Credit card
Credit card is already disabled for any ATM withdrawals for security reasons from the start by me

Yet there is no common sense in this people and yet they are not able to resolve a simple query that a Card which is disabled for ATM withdrawals can't withdraw money still they are disputing back with proof as if they don't have any records in there end.

Already escalated to Grevience team yet they still not able to get any details.

Date of incident attached proof