[Resolved]  HDFC Bank Credit Card Division — threat calls by hdfc credit card collection staff - hyderabad

Address:

500072

I am writing this complaint in great vein and depression regarding the annoyance by your HDFC Credit Card Collection Staff claiming his name differently as Santhosh, Sandeep and another Staff namely Vijaya claiming from, o/o.HDFC Bank, D.No. 5/9/22, Sarovar Complex, Maxcure, Hyderabad-500063.

Mr. Santhosh/Mr. Sandeep, Collective Staff called from these phone numbers, [protected] and [protected] (in true caller it shows – Toruture Hdfc) on[protected], he started follow-up for payment, I told him I am out of station, I will be back tomorrow i.e. on[protected] and I will pay, soon turned to arguments and started abusing me an. (I have his voice recording)

He in a louder voice threatening to pay now itself on the spot i.e., today[protected] otherwise I call your office and he tried all possible mal practices and started making random calls to my work place damaging my reputation and defaming me which is clearly against the code of conduct and the RBI guidelines.

This has been going since May 2018, the HDFC Collection Staff have been threatening and harassing to make payments, even though, I am traumatised with this incidents every month, made payments to the tune of Rs.22, 642/- to HDFC Credit Cart authorities till date as follows :

1) [protected] – Rs. 3, 850
2) [protected] – Rs. 3, 140
3) [protected] – Rs. 5, 300
4) [protected] – Rs. 5, 152
5) [protected] – Rs. 5, 200
[protected]
Rs.22, 642
[protected]
I am shattered and very distressed by this un-professional behaviour of the Collection Staff of HDFC, now I am concerned of my wellbeing & security which forced me to escalate this complaint to this level

I request you to kindly help in this utmost difficult situation as this is not tremendously bothering me and my family.