[Resolved] HDFC Bank — Credit card miscommunication

manish karera

from Hyderabad, Telangana

Address:

Thane, Maharashtra, 400603

The lady from hdfc bank called me and asked for credit card.

He told the card limit will be between 50000 to 100000

But when i checked rite now after receipt of card they are telling the limit is of only 20000.

When i called up the hdfc customer care there executive (rohit dhangare)
He said the limit will be 20000 only and he is unable to help me for same and he said you can write a letter to chennai.
This guy was unable to understand that i am escalating an issue to which he was taking very casually.

I told him to connect me to any senior he said none of them can help you they will also say same thing.

This customer care guy was very casual on approach to handle my query and concern that is the reason why i am putting my query and complain on this forum

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Oct 1, 2016

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Aug 31, 2016

HDFC Bank Customer Care's response Dear Customer,

Kindly mail us at [protected]@hdfcbank.com with customer ID/credit card number, issue in details and registered contact number mentioning reference Id TTU[protected] in the subject line. The respective department will look into your issue.

-Natasha
HDFC Bank Customer Assistance