[Resolved] HDFC Bank — Credit card payment related

Kuhan Walia

from Gurgaon, Haryana

Address:	Gurgaon, Haryana, 122002
Website:	www.consumercomplaints.in

Hello sir,

My name is Kuhan Walia, holding an account of HDFC with account no. [protected]. I also hold a credit card from HDFC which is payback card with card no. [protected]. As per the billing statement of this month i have to pay 42, 202 Rs. till the date 9th dec. 2016. I apologize for all the inconvenience that has been caused every time i could not pay my bill on time.

I am not having job right now that is the reason i could not pay bills on time. If you go through my billing statements you will find that i have not spent even a single penny on this credit card after the month of July. The bill is all about end no. of taxes, intrestes and late payment fee. I pay every month to lessen the amount, but instead of decreasing i see the amount is increasing. And all that just because of the taxes and all, like i told you earlier, i have not spent any thing on this card after the month of July.
My credit card limit is 50, 000 rs., and i have payed almost more than 1 Lakh rs. to the bank till now just because of these taxes and late payment fees.

I am really in trouble now and not in the condition to bear all that amount since i have already payed a lot to the bank and left with nothing since i don't have the job. I feel helpless. Really don't know how to pay that much. I know if i will pay the min. amount this month bank will again charge me late payment fee, taxes, interests and all, and the amount will increase again.
I have tried a lot to finish this amount but now i don't have any more money to pay as i said i am out of job now.

Finally after trying everything i am reaching out to the bank to help me out. I request you to please spare me the amount of money i have to pay to the bank out of mutual understanding as a settlement. I am really not in the condition to pay any more. I would be highly obliged to the bank for this act of kindness.
Please help me out.

Thank you

Regards
Kuhan Walia

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Jan 1, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 01, 2016

HDFC Bank Customer Care's response Dear Customer,

We have taken note of your comments expressed with regard to your credit card and the same is being reviewed as appropriate. You may look forward to receive a response to your e-mail id in 3 working days. We request you to bear with us in the interim. For any further clarifications, You may write to us at: [protected]@hdfcbank.com and we shall assist you. The reference number for this interaction is [protected].

-Bejoy
HDFC Bank Customer Assistance