[Resolved]  HDFC Bank — credit card transaction - priority pass usage charge

Address:

Bangalore, Karnataka, 560048

Hi team,

I have used my priority pass card which i got along with hdfc regalia card in bangalore's plaza premium lounge during august 2017. I used priority pass couple of times and i was not charged for that, may be some 25 rs or so. But this time, i charged very heavily close to 2000 inr for eating just idly and sambhar. I don't know the reason why i charged heavily this time.

If there is cap in using pp card then i should have got informed on that, neither lounge receptionist nor hdfc bank credit card division executive informed me on this.

Also, i did not receive any timely communication via sms, phone or mail on this. I mean if i should have been informed, then i should have not accessed the lounge.

I am very loyal customer of hdfc bank and always uses card and other facilities judiciously and never misuses any thing. Please check my cibil score, timely outstanding clearance record. Not even a single time, my name appeared in defaulter list.

I would request you to please revert the transaction which has been levied on me. Charge close to 2000 inr is really unethical and not justifiable.

Also, please inform customers right in advance, so that they will be prepared and take decision accordingly.

Pfa transaction screen shot, for your reference -

And also below details, to server better -
Card number - xxxx xxxx xxxx 5328
Dob - 04-dec-1983
Phone - [protected]

Hoping a quick resolution from you on this issue.