[Resolved]  HDFC Bank — credit cards

Address:

New Delhi, Delhi, 110008

Hi,

I had a travel to france in sept 2017. I used matrix cellular for the same and gave the details of hdfc card as a security.

On my return i did the payment using paytm gateway link shared by matrix cellular. The transaction was successful but the merchant kept on asking me for payment. I sent them the screenshot of the transaction but still they asked me for payments.

Finally i stopped taking their calls but then in january, 2018 the deducted the same amount again through my hdfc credit card.

I apprised hdfc credit card department about the same and they gave me interim credit of this amount.

But after, they kept on sending me same matter again and again as a fixed template that they have liasoned with the merchant and it is confirmed that the services were rendered and the payment has been made. As per me also the services were rendered and payment was made through paytm gateway.

But i dont know why the interim credit was removed and i paid the bill again to hdfc credit card.

I have ended up in making the same payment twice and there is nobody interested in resolving this issue.

Can somebody help here?

Best regards,

Neetu mehta