[Resolved] HDFC Bank — Customer Service is bad, unsatisfactory and lazy. | |||
Recently I was having some query regarding how to make 'pay order' from a bank, I called a customer service, working for HDFC bank, to check the liabilities and procedures. The HDFC number was not a toll free number and i was charged for the call. The number is this for Mumbai[protected]. When I called this guy, he told me to hold on for a sec, and transfered it to another customer service agent. That gap took 3 minutes and after a transfer, the other guy told me that as per the amount he need to calculate the pay order charges, so I waited for around 5-6 minutes to finish his calculation. Later on after that calculation he told me to visit a branch to get more information cause his computer got hung in the middle of calculation. Is this a proper service you give to your customers? why HDFC is not having a Toll Free number for Mumbai for customer help? Why their computers are not upto date for better services, hang of computer is bad clause that shows they are not able to solve problems if they have their own. I didnt expected this kind of service from these people. I advise to all to fight against this task and let them have a grub. Shame on HDFC! Was this information helpful? | |||
Aug 13, 2020 Complaint marked as Resolved | |||
2 Comments | |||
Comments
First you create a Toll Free number for CUSTOMER SERVICE. After that I will give you my contact details. Such a big bank and no Toll Free number for Mumbai City. Shame.
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+91 22 6160 6161
+91 22 2498 8484
Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
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Sad to hear this. I request you to write to [protected]@hdfcbank.com along with your account/card and contact details, issue details and ref id TTU[protected]. Will get back to you shortly.
- Anay.
HDFC Bank customer assistance.