HDFC Bank — debit and pin number not received

Address:

Chennai, Tamil Nadu

I have applied for a new debit card along with PIN since i have lost. it. But after 20 days also I did not receive both of it and phone banking also dont have proper details of to track it. when contacted branch of it they dont have any info of it who the card has received it and was told that card delivered ti different person without any responsibility. So again i blocked the card. which 120 rs waste again. But not sure still i will get new card or not. No transactions on past 1 month. Please suggest any way to handle this.