[Resolved] HDFC Bank — Debit card online payment at PVR cinemas

Poonam.Varshney

from Noida, Uttar Pradesh

Address:	Gautam Buddh Nagar, Uttar Pradesh
Website:	HDFC

Hi this is to bring in the notice of HDFC Bank. on 09/09/2015 had an transaction in delhi PVR for Rs 610 . transaction happenend from the card ending from 8178. Lady who was at the food counter of PVR swapped card and said transaction did not go through and i paid cash of Rs 610. She said 610 hat we paid through card will be reimbursed in 24hours of time. Money was never credited in account. Went back again next day. taalked to manager there in PVR. He said check with bank. calld HDFC, they registered complaint with reference number [protected]DL003227. And informed me that they will check with PVR and will call me back in 15days. never got call from HDFC regarding the same. 610 is a big amount for me. I am not earning much and its been time. Want refund of Rs610 ASAP.

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Complaint marked as Resolved

Verified Support

Oct 08, 2015

HDFC Bank Customer Care's response Dear Poonam,

We are unable to trace your complaint basis the reference number provided by you. Please write to us at [protected]@hdfcbank.com mentioning your account number, registered contact details and provide us the scan copy of the transaction void / cancellation slip provided by the cashier as well as the cash receipt so that we can take it up with the concerned team and assist you on priority.
Anay
HDFC Bank