HDFC Bank — Debitcard Online Failed Transaction Debited amount refund regards

Address:

Crypto.com

Hi,

on 18th Aug 2023 I tried to purchase USD from Crypto.com Android APP. Rs.16905.50. the transaction was failed but the amount go debited. Then i asked this issue on the Merchant Support, they said "For the transaction attempt on the 18th August 2023 for the amount of 203.27 USD Crypto.com has not captured any funds as the purchase was unsuccessful.

I also attached the Merchants "confirmation of non-receipt of funds" conversation.

Account Number : [protected]
Debitcard : 4355 84XX XXXX 1505
Transaction Date : 18/08/2023
Transaction Amount: Rs.16905.50