[Resolved]  HDFC Bank — Debited money on an incomplete net banking transaction

On Sept 15th I attempted to book air tickets for over ₹ 30, 000 using HDFC net banking but due to some technical issue my transaction was incomplete. When I called HDFC net banking about it they told me it takes 3 days for settlement and that I will get my money back which I didn’t. So after waiting for 3 days ( TAT) I was finally could complain about it and now they need more 7 days to resolve this complaint. Please note I am a premium customer ( Imperia) with HDFC and the amount that’s been held from me is over ₹ 30k. This is the second time HDFC has been careless with my money (two years ago they delivered my debit card to someone else) I am absolutely certain that the security and staffing at HDFC is below par and migrating to any other bank would just be a safer alternative. Beware!