[Resolved] HDFC Bank — Deduction of my money

Addy@1994

from Varanasi, Uttar Pradesh

Oct 20, 2022

Address:

Ground floor,opp.hp petrol pump.munisganj road. Amethi.227405

I have a salary account with hdfc bank. I have started with sip in mutual funds (Paytm money app) using auto-pay option. But i didn't have sufficient balance in sip date so i have been charged ach debit return charges of rs 1122 (5 times) and total 6000 rs is deducted from my account and now my balance is showing -1670 rs on 20/10/2022

I have called customer care and they told me that this amount is deducted because of payment bounce.

I have never been informed that this would be charged due to lack of funds. What are these charges for! Why are they so high. It is not a debt i have to pay. It is sip. How can you inculcate habit of regular savings if you penalise so harshly for not having balance.

Hdfc bank has to return this money. There was no intimation from the bank on the consequences of not keeping sip amount in account.

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Nov 23, 2022

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Oct 21, 2022

HDFC Bank Customer Care's response Dear Customer,

At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details and the transaction details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance