[Resolved] HDFC Bank — Delay in Bank account opening. | |
Hi, i have requested and submitted my documents to HDFC bank on the 3rd of October for opening a savings account on an urgent basis. The executive promised me that the account will be opening within 10 working days. My minimum amount fund got deducted on the 5th of October and i was told once it’s done i shall receive the kit by 11th October. Since then i have been following up with the executive and visiting branch to know the status. They have been promising different dates. Firstly 11th then 13th then 16th and then 18th. And it is the 19th today and yet I haven’t received any single communication on the status of my account activation and kit. This is extremely extremely frustrating and the worst customer experience i have ever had. This has been an harassment for me to keep on following up and visiting the branch. I have not got a good response and neither a resolution to this. Was this information helpful? | |
Nov 27, 2021 Complaint marked as Resolved HDFC Bank customer support has been notified about the posted complaint. Verified Support Oct 20, 2021 HDFC Bank Customer Care's response Dear Customer, We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavour to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution. -Anay HDFC Bank Customer Assistance Verified Support Oct 21, 2021 HDFC Bank Customer Care's response Dear Customer, Thanks for writing to us. We are happy to help. Click on https://bit.ly/2Lzhyn3 to share the required details. Please mention reference number TT[protected] for us to promptly respond to you via email. -Anay HDFC Bank Customer Assistance | |
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