HDFC Bank — Done wrong UPI transaction

9805911255

Mar 16, 2024

Address:

Kotak Mahindra Bank, Vidyadhar Nagar Branch, Jaipur, Rajasthan.

Date: 29 June, 2023
I hold an account in HDFC bank. I entered a wrong UPI id while on a call with friend transferring money to him. I sent Rs.28, 800 (7000+21800) making two transaction on same id. Later when i realized mistake i informed HDFC bank very next day (29 June is holiday and customer care no. is not working). I also submitted these details multiple time on their online complaint portal and end up having multiple reference no. only. I have not even received a single call from HDFC bank till date regarding the matter. By frequent mailing i only got to know the payee bank account no. and IFSC code (not even the name of account holder). While HDFC bank also stated the transaction is complete the dependency of getting money back lies with the Payee bank only. The haven't received my money till now.

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Comments

HDFC Bank Customer Care

from Mumbai, Maharashtra

Mar 18, 2024

Verified Support

Hi,

We understand the inconvenience. Please click on hdfcbk.io/k/DUvfZvrLAj0 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution. -Team MobileBanking

9805911255's [Complaint's author] reply, Mar 22, 2024

As already mentioned, i have done this multiple time. But of no use. Pls arrange a call back from the concerned team.