HDFC Bank — duping customer | |||
I called HDFC Cus care on[protected]. On the IVR they clearly mentioned that this toll free number is not valid for Mumbai and other cities. They gave a reference number to call When I, called on that number and enquired about my query and ask them that whether it is a toll free number, the customer service representative told me that it is a chargeable number. It is a clear case of providing wrong information as the number was provided against a toll free number. What action can I take against HDFC and can I sue for providing wrong information and fooling the customer. Waiting for a suitable reply My email Id is: negi.[protected]@gmail.com. Was this information helpful? | |||
 2 Comments | |||
Comments
Dear [protected]@ HDFC Bank,
Are you for real. After all the alerts from the banking institution, you want me to send you my account and card details via email. And why should it be a specific reply for me. All the Mumbai HDFC customer are being duped. So make the answer to my query on the forum. Hope so your next reply is much more useful than the last one. And as you said earlier, make it a "Priority".
Are you for real. After all the alerts from the banking institution, you want me to send you my account and card details via email. And why should it be a specific reply for me. All the Mumbai HDFC customer are being duped. So make the answer to my query on the forum. Hope so your next reply is much more useful than the last one. And as you said earlier, make it a "Priority".
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Branch 542, Trade World, A Wing, Ground Floor, Senapati Bapat Marg, Lower Parel, Mumbai, Maharashtra, India - 400013
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I would request you to redirect your query to [protected]@hdfcbank.com along with your above mentioned details, account / card details, contact details and your concerns. Kindly mention Ref ID- TTU[protected] in the subject line. Will revert to you on priority.
-Anay
HDFC Bank