[Resolved]  HDFC Bank — Duplicate Debit card EMIs

Address:

Greater Noida Branch

Half a month ago, I purchased a course from Simplilearn worth Rs. 36000 which I paid through debit card Emi. Later I realised that there are two debit card EMIs showing on my account. I called the bank and they said the transaction was done on the same platform and it's a duplicate Loan. They first advised me to contact Simplilearn to refund the amount. On contacting Simplilearn, they clearly said that they did not receive any duplicate payment from me. When I first filed a complaint with the HDFC loan team, they asked for a week to resolve the concern and when they got back to me, there was no resolution. All they said is that the two payments were done as per the process. Two payments was the issue and they were simply repeating my concern to myself.

Since then, I have been asking them to provide me the transaction IDs for both the payments since it does not reflect on the bank statement. They have not responded yet and my emi due date is tomorrow. I called their customer care multiple times but they say they cannot help and haven't even returned the call as they promised to share the transaction IDs. This is not the first time I've had issues with this bank. They have the worst class of customer service.

I am hoping to get this situation resolved asap because if I am unable to pay the duplicate EMI amount by the time they resolve this issue, it will hit my CBil score and that would be another stress for me.