[Resolved] HDFC Bank — Emi option not available even taking the confirmation from customer care

Manoj Shishodia

from Bengaluru, Karnataka

Address:

Bangalore, Karnataka, 560017

Hi,

I have connected to hdfc by taking personal loan, banking account, two policies and credit card also.I am corporate cadidate and connceted with sapient consultancy pvt ltd

My experience with credit card deparment is so bad.before renew my policies i called to credit card dep and take the confimration that i am able to convert my bif trnasactions into emi, so based on theri emi i renewed my polies with 50000, and 30000 by payment through credit card

Now when i ask to credit card team to convert that amount into emi, they said that I am not able to convert that amount into emi.there are no offers on your card

This is not fair, I am not able to pay 80000 rs amountat one shot.please enable my emi facilities on my card.

if not done i will close my all services with hdfc.

Card details
Card No.
552260XXXXXX6812

Regards

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Feb 10, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jan 10, 2017

HDFC Bank Customer Care's response Dear Customer,
We note that you have sought clarification with regard to your credit card account. In this regard, we regret to assist you further in the absence of the card details, Having said this, we request you to provide the following details to the below e-mail id to enable us to do the needful.

1.Name as mentioned in the card account,
2.Last four digit of your credit card (xxxx xxxx xxxx 1234),
3.Contact number as updated in the card account and latest contact number.

You may write to us at: [protected]@hdfcbank.com and we shall assist you.The reference number for this interaction is [protected]

-Anay
HDFC Bank Assistance