[Resolved]  HDFC Bank — EMI Return Charges

Address:

Thane, Maharashtra

Hi I am Martin from Thane, Maharashtra. I have a personal Loan with HDFC bank. Its EMI date is on 7th of every month. My salary gets credited to my account on 7th of every month by afternoon or evening. I don't have any account balance in my account till my salary gets credited. Every month the above mentioned personal loan is presented in my account by 7th in the morning. Because of insufficient balance in my account, this EMI returns and again presented on the next day ie. by 8th. In second attempt the EMI is presented and the amount gets debited from my account and the statement shows as clear transaction and hence there was not charges. This happens every month. But this month ie. May 2015 the EMI is presented for the personal loan on 7th May in the morning and again the second attempt is made on the same date ie. by 7th May after few hours. Now the bank again presented the EMI on 9th May and this time it has been presented as EMI recoverable amount and the bank also levied charges for EMI returns. This time the bank has not give a gap of 1 day for next attempt. When I talked to the bank they told me, earlier it was not charged, so now they will charge for the previous EMI return as well. But the bank statement showed for previous EMI transaction as cleared transaction and not EMI recoverable amount. During this period I neither got any call nor any email / SMS from HDFC bank. Kindly suggest or help, what action should I take on this regard Thanks in advance.