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I am also suffering from HDFC Erog from Jan 2017 and there are frustating with same query again.
Scenario :
As i discussed with doctor in April 2016 and from may to Oct 2016, i did not discuss with any doctor.
But during my visit to doctor in Oct, i share above story, so as i was admitted in Nov 2016 and depending upon above story, Doctor mention "Suffering from last 6 month" in my discharge summary.
So, now they demand me for this 6 month treating records/ Exact Cause and Past history of ailment.
But as i did not visit any doctor from May to Oct, so doctor cannot give me 6 months details.
But on discussing with phone with HDFC ergo, they told me to drop a mail.
--> I drop mail to them.
--Reply : Mail is not accepted, but send a hard copy.
--> I shared hardcopy with my signatue.
--Reply : Insufficient reply Kindly provide 1) Exact cause and past history of ailment certified by treating doctor along with all past 6 months treatment records ( self declaration is not acceptable)
---> So, after getting same response from customer care, i visit branch.
--Reply : So they were ok with my self declaration document.
--> After 20 days, i got again same query + Consultation paper dated _____
--Reply : I reply that it was self-inflicted and please ignore my bill for this if prescription is not ok.
--> But on calling again on phone, customer care behavior changes and she speaks rudely.
Can anyone suggest, what to do in this case ?
Scenario :
As i discussed with doctor in April 2016 and from may to Oct 2016, i did not discuss with any doctor.
But during my visit to doctor in Oct, i share above story, so as i was admitted in Nov 2016 and depending upon above story, Doctor mention "Suffering from last 6 month" in my discharge summary.
So, now they demand me for this 6 month treating records/ Exact Cause and Past history of ailment.
But as i did not visit any doctor from May to Oct, so doctor cannot give me 6 months details.
But on discussing with phone with HDFC ergo, they told me to drop a mail.
--> I drop mail to them.
--Reply : Mail is not accepted, but send a hard copy.
--> I shared hardcopy with my signatue.
--Reply : Insufficient reply Kindly provide 1) Exact cause and past history of ailment certified by treating doctor along with all past 6 months treatment records ( self declaration is not acceptable)
---> So, after getting same response from customer care, i visit branch.
--Reply : So they were ok with my self declaration document.
--> After 20 days, i got again same query + Consultation paper dated _____
--Reply : I reply that it was self-inflicted and please ignore my bill for this if prescription is not ok.
--> But on calling again on phone, customer care behavior changes and she speaks rudely.
Can anyone suggest, what to do in this case ?
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I totally agree with you this insurance company is worst when comes to settle claims. Some employees ask for money to settle such claims.
I have taken the policy for last 5 years but they did the same to me
My friends also had similar experience
So we all have decided to take ICICI Lombard policy