[Resolved] HDFC Bank — Extra Charge added in Credit card bill

itmaruthu

from Chennai, Tamil Nadu

Address:	Chennai, Tamil Nadu, 600004
Website:	Hdfc Net banking

In my Credit card bill amount due used to pay by me manually. I didn't register for auto and didn't request anyone for this.Bur last month the amount was deducted from my account even though there was not sufficient amount in my account. So they have returned the amount to my account. At the same day evening transferred sufficient amount to pay and paid my bill. But the problem is they have added extra Rs 450 amount in my credit card bill to return the amount. I have the following questions

1.I didn't registered or asked for auto pay then why they have deducted the amount from account?
2.Even though there was not sufficient amount why they deducted the amount and why they returned the amount back?
3.Without my knowledge how could they deduct amount from my account?
4.If i am not paid the amount they should add fine not deduct amount from my account?
5.Why should I pay the returned fee amount?

Please help me to solve this.

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Feb 3, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Dec 30, 2016

HDFC Bank Customer Care's response Dear Customer,

We note that you have sought clarification with regard to your credit card account. In this regard, we regret to assist you further in the absence of the card details, Having said this, we request you to provide the following details to the below e-mail id to enable us to do the needful.

1.Name as mentioned in the card account,
2.Last four digit of your credit card (xxxx xxxx xxxx 1234),
3.Contact number as updated in the card account and latest contact number.

You may write to us at: [protected]@hdfcbank.com and we shall assist you.The reference number for this interaction is [protected].

-Bejoy
HDFC Bank Customer Assistance