[Resolved]  HDFC Bank — Extra charges levied to my credit card

I was told that this is an absolutely free card for life time and the amount will be deducted automatically from the account on or before the due date without any additional charges.

Now, when I am checking I found that the bank is deducting approx 10-14k Finance charges and 2K approx IGST charges every month since Dec-19/Jan-20. Payment were going smoothly without any additional charges till Nov 19 then why suddenly bank had started deducting this amount.

No-one from the Bank ever sent me any messages or called me to highlight that your credit card bills are not getting paid completely and these charges are being levied at??

I have already told them in the month of Jul and Aug to close my credit card and close this case but as on datE my credit card card account is not yet closed .Till this period, Bank got an opportunity
to add extra charges to my card .I think this is the method of Bank for generating revenue from customers pocket. And above all, I was shocked to know when your representative Mr. Bala told me they don't read complete emails of customers. Is this the way you handle your customers?

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