[Resolved]  HDFC Bank Fastag — wrong charges at kusgaon toll

Address:

400706

Good day,

[protected] Fasttag customer id

At Kusgoan toll plaza the fast tag had an error and debited 778 inr from my account. The toll guy also took 138 inr as cash for passing my car throu the gate. He said that the fastag had an error.
So I have been wrongly charged with 778 inr from my fast tag account. Kindly arrange the 778 inr to be returned to my account. See below msg rcvd via sms.

Dear Customer, Your FasTag A/c has been debited for Rs. 778 for transaction by Vehicle MH43BE9004 at Toll Kusgaon Toll Plaza on[protected]T14:53:05. Balance amount in the A/c is Rs. 0 - HDFC Bank Ltd.

I called Hdfc fast tag on toll free number same day and reported the incident, however he could not do anything and asked me to email to fasttag.[protected]@insolutionsglobal.com. Till date on 15th Feb 2019, the hdfc guys have not cared to reply to me. This is pure lack of customer service by hdfc.

Please file my complaint.