HDFC Bank Forex Card — forex transaction issue

HDFC Bank Forex Card — forex transaction issue

P praveenamano from Delhi, Delhi

Pathetic customer service from hdfc. After 1.30 hours of call hold, finally the support executive decided to take my call. So, the issue is money deducted from hdfc account and not loaded in forex (1000 pounds). I called the customer care and they said it would be loaded at the end of the same day and yet nothing found on the forex card. Seriously? Was this information helpful? No (0) Yes (0)

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HDFC Bank Customer Care

from Mumbai, Maharashtra

Verified Support

Dear Customer,

We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share your concern with us. Please mention reference number TW[protected] along with the requested details for us to help you with the solution

-Manoj

HDFC Bank Customer Assistance