Jan 15, 2019
Updated by sgupta182 Hi Team,
Just to update, below is the recent response i have received from the HDFC bank on my email sent on 10th Jan. 2019.
"This is in continuation to our earlier email dated January 10, 2019 regarding your HDFC Bank credit card account.
We wish to inform you that bank has been reviewing and responding to your queries with due diligence. We are fully sensitised to your concerns expressed and taking complete note of the same, we have once again taken a detailed review of your card account. We wish to reiterate that the outcome of our review is consistent with our earlier observation / decision on your queries.
As communicated in our earlier responses, we reiterate that first year membership fee of Rs.1000.00 (plus tax) is waived off as the card was offered as first year Free card and from the second year renewal membership fee shall be waived off, in the event, the retail spends on your credit card exceeds Rs..250, 000.00.
We wish to clarify that the total amount of retail spends is less than the threshold amount. The total amount of retail spends should be Rs. 2, 50, 000.00 but the spends were Rs. 20, 030.62 during the last year hence membership fee was levied to your card account on December 26, 2017.
However basis your concerns raised and as a service gesture, we have reversed the membership fee of Rs. 1, 000.00 levied in your January 2018 statement. The relevant credits reflects in your statement dated February 15, 2018.
Having said the same, we regret our inability to accede to your request for reversal of further membership fees on the card account. We earnestly seek your understanding in this regard.
We wish to inform you that our Bank’s stand has been communicated distinctly and this response may be treated as final. We also wish to inform you that any further communication on this query from yourself would not elicit a response from us. In light of this we request you to accept the decision in good faith.
Please feel free to write to us at: priorityredressal.[protected]@hdfcbank.com for further assistance / clarifications that you may require in this regard.
Kindly note the query reference number for this correspondence is 08666658.
Assuring you of our best services at all times.
Regards,
Pramod Nair
Manager - Correspondence (Chairman & MD Cell)"
But I have not received any cashback till date.
Can you help me in this or provide me appropriate contact number so I could followup with them.