HDFC Bank — Fraud/cheat personal loan processing department (Hyderabad)

Address:

Hyderabad

Dear HDFC support team,
I am an existing customer for HDFC from the last more than 5 years and I have been availing personal loans based on my requirement.

I had an irrecoverable incident with the recent loan whose details are mentioned below.

Personal Loan Agreement Number.[protected] for INR 2490000/- (TWENTY FOUR LAKHS and NINETY THOUSAND)

This is to bring it to your notice that I have applied for a personal loan through a follow up made from the below contact details claimed as Sailekha and Varsha might be fake names for sure.

(+91) [protected]
(+91) [protected]
(+91) [protected]

Apart from the above contact details I have also copied the person sailekha.[protected]@gmail.com to whom I have shared the documents to process the loan, I had a proof in my SENT items along with the Whatsapp chat history claiming their promises.

Before processing the loan, these ladies promised me that there is an Offer valid for the month of DEC/2020 where they can wave off the processing fees, zero pre-closing charges after 12 EMI's and 0.5% cashback on the loan amount constituting a total of 4704 + 200 + 12450 = Rs 17354/-

In addition to the above offers they have promised, It also incurred me a pre-emi interest of Rs. 12177/- which they promised to wave off when I told them that I will avail the loan in between 01/JAN/2021 and 05/JAN/2021 instead on 22/DEC/2020, they forced me to avail the loan saying that they are going to help me cope up with all these offers and wave off the charges

Note : The persons who made a follow up with me seem to be reporting to Swathi and Nagaraju as i have spoken with them during processing on some questions/concerns/clarifications, Swathi confirmed that Sailekha is going to process the Offer.

Now the total amount consolidated to 17354 + 12177 = Rs 29531/- which they promised me to make a settlement in the form of a refund, it's been more than a week now they are not at all responding to calls.

I can understand that these offers were not associated with the HDFC bank.

Your incentives and targets might have an indirect reflection on these false promises from these greedy people, but how would you like to avoid these types of fraud/cheat/false promises from the personal loan processing department in the future ?

Spending some time and writing this in the hope of preventing these types of frauds/cheating with any customers in the future and also help me fulfill their promises.

Regards
Raghu
Mob# : (+91) [protected]
Email : raghu.[protected]@gmail.com