[Resolved]  HDFC Bank — Harassment and transactions dispute

I seek your immediate action, explanation and appropriate on the following case.

On 20th September 2021, Monday, I tried to purchase a Rs. 5000 Gift card for someone from Tata Cliqu. To my surprise, the transaction happened but I didn't receive the GV so I called up their representative for an explanation. She explained me that this happened due to some technical glitch and the deducted amount will be credited to my bank account in some time. Further to that, she suggested to purchase another GV.

As the tata Cliq, is a reputed brand I purchased another Rs. 5000 GV. This time also it got failed and the amount got deducted from my account. (Proof sattached)

I had full trust in HDFC Bank as I'm using their services since a long time but this time I got disappointed with the attitude of the call centre.

Since Monday all the representatives of the bank are misleading me and nobody is explaining to me the exact issue or how and when will I get my money back.

HDFC representatives are not providing me any solution to this problem neither they are willing to resolve the issue. I would request somebody from your team to look into this matter on an immediate basis or I will be forced to go to consumer court regarding this issue.

It's not just an amount but harassment from your side as everybody from the bank is taking me for a ride.

Today, when I called up the call centre Mr Ketul from your team, was not even ready to listen to this case. Please understand I need to explain this entire case to your representative each time I called the bank.

To whom so ever it may concern in your team, please take immediate action and provide some resolution ASAP or I'll be forced to take legal action.

Awaiting your reply.