[Resolved] HDFC Bank

[Resolved] HDFC Bank — Hdfc bank

S Shrija99 Jun 23, 2021 Sep 13, 2021 This thread was updated on Sep 13, 2021

Hi In the month of Feb 2021, Same happened to me. Without my knowledge 34k transaction was carried out on my credit card. I immediately filed a complaint and blocked my card. For confirmation of complaint they called me 6-7 times. Thereafter no update I have been chasing them to know status of complsint uet no progress. One of their associate said not to pay the amount. But in the month of May 2021 they deducted 7k. Thereafter i again connected to various customer care associate after n no. of tries i got connected to escalation team dept associate Miss. Raveena She was lik i will look into this in a week. Even after a week no progress she took ome month. Now i habe received a bill of 29k which is not even my salary. I really didnt get this why there is escalation dept and complaint /dispute raising procedure if you guys finally have to charge us and get the money which we have not even used. Feels really bad when you have to go through so much of mental stress for no reason and even there are medium of resolution yet it is of no use. Was this information helpful? No (1) Yes (0)
Sep 30, 2021 Complaint marked as Resolved I didnt receive anykind of proper assistance and I was being charged for the things which I have not even used. Not only that fake claim have been made saying 4k was revised but I didn't receive any such reversal. So the complaint remains unresolved HDFC Bank customer support has been notified about the posted complaint. Verified Support Jun 23, 2021 HDFC Bank Customer Care's response Dear Customer, We are looking into your queries and will respond to your registered e-mail id within 3 working days(June 26, 2021). Please bear with us. In case of any urgent queries or requests you may also use our NetBanking and Mobile Banking services. The reference number for this interaction is[protected]. -Nadia HDFC Bank Customer Assistance Sep 13, 2021 Updated by Shrija99 Reference No. : ESC00222899 Product / Service : Credit Card - Transaction Dispute Service Request / Complaint Reference Number : [protected] Hey I really disappointed with your services and regret being your customer. Yet it is not resolved so don't you dare mark this as resolved ones. When in reality you guys didn't even consider the complaint and my pov. Its me who is reaching out to all the associates of yours but each and everytime I am getting only one kind of reply that is to WAIT. Just tell me for how long should I be waiting until you guys recover the whole amount? I just tried of all your excuses. Now I have got a due amount of 32k which is not even my salary. This is not gonna affect you but its affecting me in every possible way
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Shrija99

Sep 13, 2021

Hey
I really disappointed with your services and regret being your customer. Yet it is not resolved so don't you dare mark this as resolved ones. When in reality you guys didn't even consider the complaint and my pov. Its me who is reaching out to all the associates of yours but each and everytime I am getting only one kind of reply that is to WAIT. Just tell me for how long should I be waiting until you guys recover the whole amount?
I just tried of all your excuses. Now I have got a due amount of 32k which is not even my salary. This is not gonna affect you but its affecting me in every possible way