[Resolved]  HDFC Bank — HDFC Bank imps transaction timed-out still amount deducted

1 performed the imps transaction of amount 17000, from my hdfc savings account to other bank account via netbanking.

I received transaction timed-out message on my register mobile, however the amount was deducted from my account and was not delivered to other end.

Message is as below :

Update: your money transfer of inr 17000 on 01-aug-2022 timed out due to technical reason. (Imps ref no.. If this transaction is not done by you, call

Account no : [protected]
Transaction ref :[protected]

Please check and refund the amount.
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Sep 2, 2022
Complaint marked as Resolved 
HDFC Bank customer support has been notified about the posted complaint.
Verified Support
Aug 02, 2022
HDFC Bank Customer Care's response
Dear Customer,

Let us look into it for you. Please click on https://bit.ly/2Lzhyn3 and share your complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance
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