HDFC Bank — HDFC Bank keeps on charging fine without resolving issue

Address:

Pune, Maharashtra

Hi, This is Ashish Kumar Singh and I was using HDFC credit card (**** **** **** 5138). In the month of september 2014 I tried to pay my credit card's outstanding balance of 1600 but HDFC Magarpatta staff informed me that they do not have information about my CC in their database. (Might be because I blocked my card long time back) Then I called HDFC Customer care and there also customer representative put me on hold for almost 20 minutes and still did not able to tell me about my card details. (Note: between 1st Dec to 8th of dec I called HDFC customer care more than 3 times and all the time they were not able to provide me the information, If possible please check the call details) Because of all the above mentioned issues I did not able to make my payment and tried to apprise HDFC Bank of the situation through mail. I sent more than 10 mails regarding my issue and asked for the resolution but all in vain, as all the responses from your side did not address my issue instead you kept on asking me to pay the bill. It has been 6 months and I called HDFC bank many times and escalated my issue. Customer Care representative asked me to call at number [protected], [protected]. I tried multiple times but no one ever picked my call. On 27th march between 5 PM to 6 PM I called almost twenty times. Finally now my outstanding bill is of 3600 which should have been 1600.It has been 6 months and I have never got a proper reply or call from HDFC bank to resolve my issue. Its very unprofessional and irresponsible and that is not at all acceptable. Thanks Ashish Ph: [protected]