HDFC Bank — Hdfc bank regalia first card and priority pass

Website:Fraud/scam by hdfc bank

I visited Amritsar with my family on 3rd august 2021 and At time of departure i used lounge and the representative near counter said i can use my priority pass for free as i can accompany my all guest and also for free and today by hdfc bank my statement is generated and they have charged me 36000 RS for lounge and that too after 4 months my statement was generated on 16/11/2021 i feel this is some kind of scam representatives say this is for free and bank charges me 36000₹ i even tried to contact hdfc they said it between you and priority pass and these kind of answers are not helpful and also charges after 4 month on the basis of in this way if bank are going to deal how can we trust banks .?
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