[Resolved]  HDFC Bank — hdfc life are doing fraud transactions

SIR I NAGESH BABU MANTHAPURAM has taken a policy with no 15334289 on July 30th 2012 from hdfc life with the plan name sampurna samridhi. I did not recieve any POLICY DOCUMENT so far even i made several complaint on thier customer helpline no. this is my first complaint. 1. Policy No : 15334289 2. Name : NAGESH BABU MANTHAPURAM 3. Date of Birth : [protected] 4. Nominee Name : SWAPNA MANTHAPURAM 5. Premium Amount : 6300 6. Communication Address : 2-3-540/43/A, D.V.Colony, Minister Road, Near KIMS Hospital, Secunderabad - 500003. Sir this is my policy related details, 2. Sir in this plan i have opted for quarterly mode of payment, first i had issued a cheque and from the next quarter the payment is through ECS mode. i have given the ECS on my current account with HDFC Bank Ltd., on the ECS mandate form the hdfc life personal have forgotten to take my stamp. so there is no question that the ECS should not be active, but unfortunately the first ECS got cleared from my bank account and the second ECS got struck. Sir i want to ask that how is it possible that if 1st ECS got cleared how come the second ECS is cancelled. As if the first is cleared that means the HDFC bank and the HDFCLIFE personal have done a fraud transaction please help me in this issue. 3. Every insurance company has a customer helpline center, Sir i would like to bring to ur notice that what ever the customer makes a complaint in this helpline is heard as a waste thing. latest issue i will tell sir on April 26th 2014 I made a call to customer service helpline to raise a complaint and they had given a complaint no and again on 30th April 2014 when i inquired about the same complaint no they were saying that the complaint no is not a valid complaint no. Sir as when ever i call them they say that they record the conversation for internal training purpose sir please hear the conversation i had with their customer service personal and see what she told when she told to note down my complaint no and the same was denied as not a valid complaint. Sir i want to ask that when a customer raises a complaint how ca he be assured that what ever he told to that personal, that same complaint is raised r they are playing prank with the customer. i had called the customer service helpline more than 50 times after taking the policy but not even one complaint is registered . SIR does IRDA has given any RIGHTS TO CUSTOMER WHO FACE THIS PROBLEM SIR IS THERE ANY MISTAKE OF MINE SIR PLEASE SIR GIVE REPLY TO THIS MAIL SIR. I AM A NORMAL PERSON WHO GETS HIS EARNING BY STITCHING CLOTHES I AM A TAILOR, I WORK FROM MORNING 9 A.M. TO NIGHT 10 P.M AND MY HARD EARNED MONEY IS TAKEN FOR GRANTED SIR. PLEASE SIR I BEG TO TO TAKE ACTION ON THE INSURANCE COMPANY SIR FAILING WHICH IF NO ACTION IS TAKEN I WILL APPROACH THE MEDIA PERSONAL TO HELP WITH MY PROBLEM AS I HAVE FEW RECORDED CONVERSATION MADE WITH THOSE CUSTOMER SERVICE PERSONAL. SIR PLEASE DON'T THINK AS IF I AM THREATENING U SIR I AM BEGGING U SIR PLEASE SUPPORT THE NEEDY POLICY HOLDER . AS PER IRDA RULES SIR THE POLICY DOCUMENT SHOULD BE SENT TO THE CUSTOMER ADDRESS WITHIN 15 WORKING DAYS SIR. PLEASE I BEG U FROM THE BOTTOM OF MY HEART SIR, PLEASE LOOK INTO THE MATTER .