[Resolved] HDFC Bank — How can they convert my purchase into EMI without my knowledge

[Resolved] HDFC Bank — How can they convert my purchase into EMI without my knowledge

Y yadava_anurag Apr 30, 2022 May 2, 2022 This thread was updated on May 2, 2022

I bought a AC on 10.4.2022 in Goa for Rs 37116.75. After a few days, on 13.4.2023 they credited back the amount and have converted into a loan at 15% interest. I don’t want to do this and want to pay the full amount as per my credit card bill generated on 12.4.2022. I want this loan to be cancelled and I have paid the full amount on 30.4.2022, before the due date of the credit card bill which is 2.5.2022. HDFC should refrain from doing such activity without consent. They should send a regret on this and assurance that they will not do this again. +5 photos Was this information helpful? No (0) Yes (0)
Jun 1, 2022 Complaint marked as Resolved HDFC Bank customer support has been notified about the posted complaint. Verified Support May 01, 2022 HDFC Bank Customer Care's response Dear Customer, At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share your complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution. -Anay HDFC Bank Customer Assistance
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yadava_anurag

May 2, 2022

You should have the basic courtesy of calling up the customer to under the concern. I called up your customer service with no logical or reasonable justification. Inspite of my request to arrange for a call back by some responsible manager, it has not been fulfilled till date. You want me to keep writing a complaint/ concern till the time I get frustrated and leave it on my own. Utter disappointment and sad behaviour from HDFC towards and customer who is almost 3 decades old!