[Resolved]  HDFC Bank — Lack of support from HDFC for NPS kyc verification

Address:

Secunderabad

Hi,
I have created NPS online and provided all the details. Cra verified my kyc, however rejection received from registered hdfc bank due to name mismatch. As a women, after marriage, my surname gets updated, and I have provided marriage certificate and adhaar card in NPS grievance portal multiple items, visited hdfc bank as well. But all these times none of them from hdfc helped to settle this. I am a long lasting customer to hdfc and I am really concerned and frustrated of all this chaos to invest in these kind of schemes. Hdfc staff mentions that hdfc is not listed as POP centre and they are unable to help. How does it matter to this bank to help the customer in kyc verification . I am totally frustrated in this situation.