HDFC Bank — Misguided and deducted 5500

Address:

New Delhi, Delhi

In this connection, it is submitted that I opened my bank account at HDFC Bank, Jangpura Branch, ND-14 approximately eight month vide account no [protected] and customer I'd is 52628677. The Authorized representative / executive of the bank Mr. Ashraf told me that it's a zero balance account, that's why I opened an account to Rs. 50, 000/- because it is the zero balance a/c. Thereafter, I made many transactions from the bank. However my balance became low and I found that the bank has deducted my Rs. 2500/- due to low balance. On 22 April 2015, I deposited Rs. 18000/- and again the bank has deducted my Rs. 3000/- due to low balance. Thereafter, I contacted the bank and stated the Branch Manager Ms Shalini Malik that your executive has told me that this is zero bank a/c so why did your deducted money in my a/c for the reason of low balance. Further, Ms Shalini Malik, Manager told me and promised me that you deposit Rs. 1.00 lakh and after the deposit your deducted amount will be refunded. I made complaint on 23.04.2015 at the site of the bank i.e. [protected]@hdfc.com vide complaint no. MUMC[protected]. After the complaint again Ms Shalini Malik advice me that if you will not deposit Rs. 1.00 lakh your deducted amount will not be refunded. Therefore, as per direction I deposit Rs. 1.00 lakh. After the deposit of Rs. 1.00 lakh the manager has told me that within one month your all deducted amount Rs. 5500/- will be refunded. But the same has not been refunded till date. I have made complaint for several times regarding the same to branch manager Ms Shalini but she always says wait, wait and wait. Therefore, you are requested to kindly refunded my amount and take necessary action against the bank / officials because they have misguided the customers.