HDFC Bank — Money deducted but not transferred to beneficiaries

Address:	Bangalore
Website:	Hdfcbank.com

I h have done the imps transaction from my hdfc savings account to other bank account via netbanking.

I received transaction timed-out message on my register mobile, however the amount was deducted from my account and was not delivered to other end.

I contacted beneficiaries and they confirm their bank didn't received the amount.

Is HDFC such a small bank that they don't have provisions to credit back the amount which is not transferred?

This is pathetic process from HDFC.
EVEN I COULDN'T CONNECT TO CUSTOMER CARE or personal relationship banker.

I really have to rethink if i should continue with HDFC or move to another bank who can atleast givev proper response.