HDFC Bank — Netsafe Payment Unsuccessful.

Vipinraj R

from Mumbai, Maharashtra

Address:

Thiruvananthapuram, Kerala

This is Vipinraj R from Kerala. On 15/05/2014, I generated a netsafe card worth INR11250. The transaction was unsuccessful due to connectivity issues. On netsafe's transaction details page it shows up as "in use". My paypal statement and log also confirms that the transaction was unsuccessful. The amount has not been credited back to my card till this moment. I have attached a snapshot of netsafe transaction details page. I already contacted phonebanking and they are unable to understand the scenario. The merchant is waiting and I have to send the money ASAP, otherwise my credibility is at risk. Please credit back the amount.

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May 22, 2014

Updated by Vipinraj R Past 48 hours from posting my complaint. Issue has not been resolved or even looked into. No one responded here or contact me. I seriously doubt the purpose and credibility of this forum. Yesterday I went through netsafe's policies carefully once more. It clearly states that money will be credited back to the credit card within 7 days. Today is the 7thDay. I am really frustrated here, just credit back the money. No more time killing phone conversations, my credit card number is [protected].