Jun 08, 2021
Updated by Wasifrahman Dear Ms. Sultana,
This is with reference to your e-mail dated June 02, 2021 with Subject line : "KYC Update".
We sincerely regret the inconvenience caused to you.
We would like to inform you that as per the procedure, post Video KYC was completed our branch official had tried contacting you, however were unable to contact you hence your Video KYC was rejected.
We request you to visit the branch and update your KYC, once the KYC is updated welcome kit would be dispatched to your registered mailing address.
You may visit the following URL's to access information for the complete address and contact details of our Branches as well as our PhoneBanking numbers:
http://www.hdfcbank.com/personal/find-your-nearest/find-nearest-branch
http://www.hdfcbank.com/personal/find-your-nearest/find-phone-banking?ifn=no
In line with our focus and commitment to Customer Service, we trust the issue has been resolved to your satisfaction. If you are not satisfied with the resolution, you may write to us through our website -https://leads.hdfcbank.com/applications/webforms/apply/HDFC_Bank_Escalation/index.aspx
Warm Regards,
Bhaskar Malkar
Customer Service Officer
Support Team
HDFC Bank Ltd.
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Disclaimer :
The information contained herein (including any accompanying documents) is confidential and is intended solely for the addressee(s). If you have erroneously received this message, please immediately delete it and notify the sender. Also, if you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this message or any accompanying document is strictly prohibited and is unlawful. The organization is not responsible for any damage caused by a virus or alteration of the e-mail by a third party or otherwise.
Regd. Office : HDFC Bank Ltd., HDFC Bank House, Senapati Bapat Marg, Lower Parel (W), Mumbai - 400 013.
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Disclaimer:
"The information contained herein (including any accompanying documents) is confidential and is intended solely for the addressee(s). If you have erroneously received this message, please immediately delete it and notify the sender. Also, if you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this message or any accompanying document is strictly prohibited and is unlawful. The organization is not responsible for any damage caused by a virus or alteration of the e-mail by a third party or otherwise.
Regd. Office : HDFC Bank Ltd., HDFC Bank House, Senapati Bapat Marg, Lower Parel (W), Mumbai - 400 013. "
There was never a call landing to my cell phone
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Jun 08, 2021
Updated by Wasifrahman Dear Customer,
Thank you for writing to us. This is a system-generated response to acknowledge receipt of
your e-mail to Principal Nodal Officer.
The subject line contains the reference number allotted to your e-mail. This interaction is
being tracked through the above reference number and we request you not to change the
subject line in future correspondence.
Our Bank official will respond to your e-mail in 2 working days.
In case your query requires further investigation and takes a longer time, we will keep you
informed on the time required for resolution.
IMPORTANT: Hotlisting of card: Loss of ATM, Debit card or any other Card issued by our
Bank must be immediately reported to our Phone-Banking unit to have the card hotlisted
(cancelled). The Phone-banking facility (Hotlisting Desk) is available round the clock.
Alternatively, please log in to Netbanking and submit your request for hotlisting of the card.
Unknown Beneficiary Addition/Transfer of fund: In case you have received a message
stating that a transaction has been done using your NetBanking login or a beneficiary has
been added into your NetBanking account, please immediately call up our PhoneBanking
Numbers and get necessary action taken. Please remember that such a timely action from
your side will defeat the designs of the fraudsters. Please click on the attached url for details
of nearest Phone-Banking centre: http://www.hdfcbank.com/personal/find-yournearest/find-credit-card-helpline-numbers.
Assuring you of our best of services.
Warm Regards,
HDFC Bank Ltd.
-----Original Message-----
From: [protected]@outlook.com [[protected]@outlook.com]
Sent: Tuesday, Jun 8 2021 1:12AM
To: [protected]@hdfcbank.com [[protected]@hdfcbank.com ]
Cc:
Subject: Web - Complaint Form - Savings Account
[protected][protected][protected][protected][protected]
Service Request Number : Hbl[protected]
Customer Type : Resident Indian
Customer Name : Farhath Sultana
Country : INDIA
City : Hyderabad
Mobile No. : [protected]
Email ID : [protected]@outlook.com
Product about which Complaint / Feedback : Savings Account
Other Product about which Complaint / Feedback :
Is this transaction done by you? : No
Your Complaint / Feedback (s) : I applied for a savings account through my husbands Corporate Salary account on the 22nd of May. I was not provided a debit card thought the VIDEO KYC WAS SUCCESSFUL. I did submit my Aadhar and PAN at the branch physically yet am still waiting. Can this be addressed ASAP. Customer id without debit:[protected] I want you guys to map the account with my husbands :[protected]
Are you HDFC Bank's Customer? : Yes
Authorized to Call/SMS : Authorized
Relation with Bank : Account
Account / Credit-Card / Loan Account No. : [protected]
Branch Name : Chandanagar
[protected][protected][protected][protected][protected]
Disclaimer:
"The information contained herein (including any accompanying documents) is confidential and is intended solely for the addressee(s). If you have erroneously received this message, please immediately delete it and notify the sender. Also, if you are not the intended recipient, you are hereby notified that any disclosure, copying, distribution or taking any action in reliance on the contents of this message or any accompanying document is strictly prohibited and is unlawful. The organization is not responsible for any damage caused by a virus or alteration of the e-mail by a third party or otherwise.
Regd. Office : HDFC Bank Ltd., HDFC Bank House, Senapati Bapat Marg, Lower Parel (W), Mumbai - 400 013. "
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