HDFC Bank — No policy received for proposal

Address:

Mumbai City, Maharashtra

I opted for HDFC term plan and haven't received my policy although have paid the premium 2 months back. Every time i call the service centre[protected] they waste 5 mins of my time in waiting, another 5 in verification and then ask me about the same queries and documents which i've already replied/ submitted in January 2015. Later they apologise for some technical error of information not updated in their system and confirm that the same would be resolved within a week.
This has happened the 6th time now and it proves the kind of service being provided.
You have to resolve this now. Send me the policy or give my money back.