HDFC Bank — No provide atm and checkbook detail

I open and account in HDFC Kallaikurichi
they post my card and also returned by the mistake of the postman and also I enquire in post office he didn't response well and i went to the bank and ask about this issue and he cant help and he say fault happen in post office how can I help this

Then I receive pls collect your card in your bank then I go to bank still they didn't have my card. I'm so frustrated I came from Chennai to kallaikurichi only for the card but I didn't get . Then I ask why I receive msg about card to collect and they say he inform you when I get

then i leave the place still no response from them