[Resolved]  HDFC Bank — Non Closure of the credit card amount settlement & Harassment

Address:

Gurgaon, Haryana

This is regards to the HDFC Bank credit card settlement for which I was physically & mentally harassed by the agent named Rahul Jain & his Team Leader Chandan Sinha, collection calls & to Freezing my HDFC Saving Account which wasn't linked to the card. The said agents assured that the card will be settled by making the payment of Rs.35, 000/-, despite constantly asking for the mail & leter which they assured will be mailed, post the payment of the settled amount, the same question was asked when we discussed the settling the Credit card amount, however he(Chandan Sinha) said this can't be done as some fraud had happened when the same was issued to other customer & since then they only send the settlement letter post payment. I made numerous calls regarding the closure mail but everytime I called, both of them disconnected my call. Since I have the recorded the call conversation at the time wherein the assurances of settlement had been made by Chandan Sinha that amount has been settled & closure mail for the payment of the same. I wrote to bank & after constant follow ups the matter was under investigation for more than 4 months & after sharing all the proof's HDFC Bank has accepted that false commitment has been made & Bank is accepting the error & mistake committed however they aren't accepting the settlement in question. They are asking me for resettlement of the same. I tried to reach to them twice however I only received 1 call from them regarding the resettlement, the Bank employee with whom I had a word was supposed to call me back with his updates, but it's been 2 days since then & I haven't heard from him. There seems to deliberate attempt by the HDFC Bank to lengthen the process & seems they are not interested in solving the issue. I request you to kindly look into this case & relieve me from this agony & mental pain which I'm going through at the moment & I hope this will be only solved by you. I have come for help & this is my last option. Regards Humayun Bashir [protected]