[Resolved]  HDFC Bank — Non release of payment of Surrender of Policy no.10748349 even after two months

Address:

New Delhi, Delhi

I surrendered my policy no.10748349 on[protected] in Paschim Vihar branch but as of now the surrendered amount is not credited in my bank a/c. I visited two or three times in the Paschim Vihar branch but the same is not resolved, I met the relationship manager personally, but he always said that you surrendered the policy on[protected] morning and we sent the request to HQ but they are saying that NAV of[protected] will be given to customer and it is our internal issue. It was shocking and surprising that even after a lapse of two months you are not able to resolve your internal issue. I surrendered this policy even though I knew that market will go higher in future but I have to make payment to my builder who is continuously following up for payment. Now, he cancelled my unit and forfeited Rs. 2, 10, 000 (approx) due to non payment. (a) How will you justified this delay ??? (b) Who will bear the interest loss of two months ??? (c) Who will pay my forfeited amount ??? (d) Will I get the NAV of current date ??? (e) Will HDFC provide me house as my booked unit is now cancelled coz of this delay ??? I can't expect this type of delay even in government office, atleast you can file RTI there to expedite the case. But you people are so worst, un-ethical, unprofessional and un-customer friendly that even after a lapse of two months you are not bothered at all to sort out your internal issue and release the payment to customer. I know that after surrendering my policy I am no more an Asset for you and you will not get any business from me but this kind of act will definitely ruined your goodwill which is also an intangible asset. I hope you will take necessary action at the earliest and I will get the response pertains to point no. a to e above. Thanks, Sachin Kumar