[Resolved] HDFC Bank — Not receiving any otp on email

ankiGupta

from Pune, Maharashtra

Sep 1, 2021

Address:	HDFC bank
Website:	netbanking.hdfcbank.com/netbanking/entry

I have to reset my net-banking pin. There are 2 options :

1) registered number + debit card — i can't use this because i have the debit card, but i have not created it's pin

2) registered number + e-mail : now the problem is 3 digit otp comes to the registered mobile number but the email never arrives, i do not know why is it happening.

I have been trying to reset my password but I am not receiving any otp on email. Since I dont have a debit card I cant use any other method to reset my password.

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Oct 2, 2021

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Sep 01, 2021

HDFC Bank Customer Care's response Dear Customer,

We sincerely regret the inconvenience caused. This is not the experience we want you to have. At HDFC Bank, it's our endeavor to understand your needs and provide you with the highest level of service. Please click on https://bit.ly/2Lzhyn3 and share the complete concern. Please mention reference number TT[protected] along with the requested details for us to help you with the solution.

-Anay
HDFC Bank Customer Assistance

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Comments

ankiGupta

from Pune, Maharashtra

Sep 9, 2021

what is reference number. I tried to mention TT[protected] and it says reference number is invalid

ankiGupta's [Complaint's author] reply, Sep 11, 2021

This is really bad experience with hdfc bank. I mentioned that not getting otp on my email. Now they asked me to submit complaint which require reference number. To generate reference number, email is required and again i am not getting reference number on email. Extremely bad service. I am going to close the account.