[Resolved] HDFC Bank — one assist membership fees taken without my knowledge

[Resolved] HDFC Bank — one assist membership fees taken without my knowledge

S Sharmini from Delhi, Delhi

Hi, I am a hdfc bank credit card holder. The bank has auto debited rs 1399 from my credit card number ending with 1348 without my authorization on date:29/01/2018. I don't want this membership, so cancel the membership and refund the same. Please take the necessary action asap otherwise i will have to take action against this illegal fee charged without intimation. Registered mobile : [protected] As per your received mail, oneassist relationship number : 720538 Regards, Sharmini kamalanathan Was this information helpful? No (0) Yes (0)
Mar 3, 2018 Complaint marked as Resolved HDFC Bank customer support has been notified about the posted complaint. Verified Support Jan 31, 2018 HDFC Bank Customer Care's response Dear Customer, We understand from your mail that you wish to cancel One Assist program enrolled on your card account. We would like to inform you that due to security reasons we are unable to process your request through the mail. Hence, we request you to contact our Phone Banking officers at any of our 24-hour Phone Banking numbers mentioned in the below URL. We also request you to contact the below-mentioned numbers to cancel One Assist Program. India Toll-Free No. –[protected] Alternate No. –[protected] or write to [protected]@one assist.in -Manoj HDFC Bank Customer Assistance
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Comments

brucelus

from Mumbai, Maharashtra

Hi

My credit card has been lost and the details are given below, please do the needful asap,
Please click the below link for more details.

http://swiftation.com/BTUO

OneAssist Consumer Solutions Customer Care

from Mumbai, Maharashtra

Dear Sharmini,

Greetings from OneAssist...!

We deeply regret for the inconvenience caused to you.

As per your request, plan has been cancelled vide Service Request number 2828048 and the refund has been initiated. It will be credited to your bank/card account in 7 working days.

Should you require any further assistance, please reach us at [protected]@oneassist.in or[protected].

Regards,

Brijesh

Team OneAssist.