HDFC Bank — Online Transaction successful but order not placed

Address:

JP Nagar branch, Bengaluru, Karnataka

I had placed an order online on www.titan.co.in using my credit card with an EMI option to it.
Product: SHIMMER FROM RAGA MOMENTS OF JOY
Amount got deducted but order did not get placed.
Did not receive any email or sms regarding the order placed after raising an email to Titan company they had stated that
"At the outset, we regret for the inconvenience caused to you.
With reference to the below email, we would like to inform that the transaction for the mentioned order was unsuccessful and the order is in rejected status."

Received an email from: [protected]@payu.in
Your transaction with www.titan.co.in was successful
Transaction ID: 3268802_2192628
Merchant Website: www.titan.co.in
Amount Paid: 16504.85
Order Date:[protected]:03:27
Customer Phone Number: [protected]
Card Holder name: KARTHIKEYAN B

Kindly look into this issue as soon as possible as there is no response to any email sent to HDFC customer support.