[Resolved]  HDFC Bank — Overcharging on loans foreclosed

Address:

Chennai, Tamil Nadu

I have taken two loans from my HDFC BANK CREDIT CARD. One on 29/08/2013 for 2 Lakhs &14/12/2013 for 89000.I have foreclosed both the loans post my call with Customer Service Executive basis the foreclosure amount mentioned by them.

1st loan the foreclosure was done on 8th Jan 2014 by ATM Transfer for 189762/= & 2ndloan foreclosure was done on 5th Jan 2014 also through ATM Transfer for 92430/=

Today when I called them up to get some General Information’s regarding my card, I was told that both the loans on my Credit Card are live and yet to get foreclosed. I was shocked and told them both loan foreclosure amount was derived post my call with your Customer Service team, but there are refusing the same, also the ridiculous part in this transaction is that none of them are ready to give a solution to my Problem.

The bankers have completed cheated me and i have been a loyal customer with HDFC for past10 years without any default, also today I have made the additional FC amount for both the loans for 5405/- for 1st loan & 2311 for 2nd loan which they have charged me. Secondly I have made the same to escalate this matter to Consumer Forum and also to file a case which I will be doing shortly.

The HDFC bank has cheated a loyal customer and I want my Additional amount Charged paid by me today for Rs.7716/- through ATM along with a compensation amount forgiving Mental Worry.

I request Consumer forum to render Justice.