[Resolved] HDFC Bank — Personal loan a/c no. 24702005

vat40

from Gurgaon, Haryana

Address:	Gurgaon, Haryana, 122009
Website:	www.hdfcbank.com

My son took Rs. 20, 00, 000.00 personal loan from HDFC in 2013. While approving the loan HDFC had agreed for 2% foreclosure charges as per their email dated 21/06/2013 from Imperia Relationship Manager Mr.Nishat Gupta copy to Ms Priyanka Magoo Branch Manager, Rohit kapoor and Saurabh Kapoor of HDFC Bank also.
But while foreclosing the loan HDFC levied 3.44% foreclosure charge instead of 2% stating that you may ask for refund later on. The loan amount with foreclosure charges Rs 11, 09, 834.00 was paid by cheque no. 52 dated 05/04/2016.
For refund of excess amount Rs.15, 444.32 we have been requesting HDFC Bank to no avail.
My son has been transferred to USA as such I am requesting the Forum on his behalf to take up the refund issue with HDFC Bank.

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May 11, 2017

Complaint marked as Resolved

HDFC Bank customer support has been notified about the posted complaint.

Verified Support

Sep 28, 2016

HDFC Bank Customer Care's response Dear Customer,

Please ask the Loan Account holder to write to [protected]@hdfcbank.com with the Loan Account number, and contact number.

-Bejoy
HDFC Bank Customer Assistance

Sep 30, 2016

Updated by vat40 As advised by HDFC Bank Customer Care requisite information has been provided to [protected]@hdfcbank.com.
Best regards
gs rankavat

Sep 30, 2016

Updated by vat40 [protected]@hdfcbank.com has given the ref. no.[protected] to the refund case & informed that the matter is being looked in to on top priority by HDFC and will revert in next 5 days.
For your kind information.
Best regards
gs rankavat

Oct 05, 2016

Updated by vat40 There was a call from HDFC asking for sending the paper where they have agreed for 2% foreclosure charges. It was informed to her that the requisite paper is already attached with the complaint, after some pause it was told that they are working to resolve the issue.
It is strange that even after 5 days period they are still probing to find out who agreed for 2% foreclosure charge. Hope HDFC is really considering the case on priority as told earlier by them.
This is for your kind information.
Best regards
gs rankavat

Oct 06, 2016

Updated by vat40 Today HDFC has informed that they want 3 more days to resolve the issue.
This is for your kind information.
Best regards
gs rankavat

Oct 13, 2016

Updated by vat40 Additional period of 3 days have also elapsed, still waiting to hear from HDFC.
This is for your kind information.
Best regards
gs rankavat

Oct 17, 2016

Updated by vat40 HDFC has informed that they are refunding the excess loan foreclosure charges within 2 days. I convey my thanks to the FORUM for their efforts to resolve the issue.
Best regards
gs rankavat

Nov 22, 2016

Updated by vat40 As per HDFC mail the refund was to be credited to my son's account by 19th Oct'16. Few days back my son informed me from USA that there is no refund from HDFC. I again approached them to inform details of the transaction. Today I received a call from HDFC that due to some technical problem money could not be refunded but they are refunding the excess loan foreclosure charges today. This is for your kind information and record.
Best regards
rankavat

Nov 26, 2016

Updated by vat40 At last HDFC has credited the excess loan foreclosure charges in my son's account. I am thankful to the FORUM for their help in the matter.
Best regards
rankavat