HDFC Bank — Personal loan

Address:

New Delhi, Delhi, 110060

Hello,

I would like to brink into your notice about the extreme unprofessional behaviour of your bank.

I have a loan with hdfc, with account# 33213086. The emi is due every month on 4th. I have received a call from the bank stating the emi is pending. I checked into the account and informed that i have deposited the amount into my account on the 4th of august.

Now, the lady said that emi is pending and you have to make payment in the middle of the month towards your loan emi. I told her that, the payment is deducted automatically every month on the 4th.

She then said that if the amount is pending on the credit card, then balance in the account is taken for the credit card payment and then if the amount is left, it will be utilized towards the loan. I told her that, it has never happened in last 12 months and if this is the case, then is high level o[censored]nprofessionalism. This is not the way to treat your customer, who is with the bank for more than 6 years now.

I said that this has never happened and this should not have happened, that too without informing me about that it would be taken for the credit card payment first which is pending.

She said she cant do anything about this as she is not from loan department, again service no from hdfc rather than saying she will raise the compliant or transfer the call. So, very unprofessional hdfc.

Now, i would like to make it clear that, i will not be able to make a payment in the middle of the month and will not pay any charges for loan not paid on time, which is 4th august. I demand an apology and amount should be credited towards the loan account and will pay the min due to the agent of hdfc as i do always.

Contact# [protected]

Jaspreet singh