HDFC Bank — Policy is not converted to paid up

Dear Team IRDAI
Greetings
I do have 2 HDFC Life Insurance Policy. The Policy Number 20389381and 20389379 respectively.
I have requested for both the policy to convert as Paid up reason, since there is INR 520 deducting every month out of INR 4167 premium paying for each policy.
I send email for the same and told me it will take 75 days for conversion.
I requested why it is taking this much time and where it is mentioned in the policy for stating the same.
There is no reply for my complaint.
As a customer and policy holder I got frustrated and disappointed for this kind of behavior from HDFC life insurance Team
I need a proper reply for the same.
Regards
Rani M