HDFC Bank — Policy Maturity Payout Fail 14414357

My father had a classic assure plan which matured on 27/05/2021. Despite submitting all the required documents to process the maturity claim and visiting the HDFC Life office twice in Hyderabad, no payout was made since last two weeks. We are in urgent need of the money and every day this process is delayed we have to bore the interest for the money borrowed for our needs. It is really a shame to have involved with the HDFC. Even the customer care number does not transfer the call to speak with any of the representatives. This is quite unprofessional on the part of HDFC